Products with active “Add to Cart” button means that we are in stock or open for supply. In case of rare supplier stock problems, you will be informed by contacting you via your contact phones or e-mail. Completely fill your informations for us to reach you.
ORDER CANCELLATION PROCESS
In case the products for which Bianne Atelier does not keep stock cannot be supplied, the right to withdraw from the sale is reserved. If this situation occurs for some products in the basket; Account information is obtained from the customer and the difference is refunded within 7 working days following the receipt of the information. If the payment was made by credit card, the refund will be made to the credit card. BianneAtölyes cannot be held responsible for delays that may arise from bank transactions. In general, refunds are reflected on credit cards within 72 hours due to settlement between banks.
PRODUCT COLOR AND ACCESSORIES
If there is no color option in the sub-description of the product you have ordered, or if there is no preference or explanation about the color as additional information in the order note section, the product available in stock will be sent. Accessories placed decoratively in the product photos are not included in the product prices.
ENTERING THE DELIVERY ADDRESS CORRECTLY
In order for your order to reach you as quickly as possible, please write your address information as clear as possible. For security reasons, there is no notice delivery from the cargo.
INCORRECT ORDERS AND DAMAGED CARGOS
Open the package you received from the cargo company next to the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately. Do not take delivery of faulty or problematic cargo or product. We will take care of the damaged products that you have notified us within 2 hours after receiving your cargo.
Open the package you received from the cargo company next to the cargo officer and check your order. If there is a problem with your product during transportation, return it by keeping a “damage determination report” to the cargo authority.